At Mountain Petroleum, unless a customer requests to be put on a "will-call" basis, we place all customers on an automatic delivery program. The benefit is if you run out of heating fuel and your account is kept current, we will provide an emergency delivery of heating fuel anytime, day or night, without an extra charge. However, we cannot predict extreme weather events (such as prolonged periods of sub-zero weather) or changes in our customer’s lifestyle. Occasionally there are run-outs, or no-heat situations due to lack of fuel and heating system problems. By your participation in our automatic delivery program, you accept the responsibility of calling us promptly in the event of a fuel run-out. You also accept the responsibility of familiarizing yourself with your delivery schedule during the heating season. If you are away for any length of time, it is our recommendation that you ask a friend or neighbor to check your home daily. We are not responsible for a customer’s home that experiences a freeze up.
Delivery Policy Statement Here
Within reason, you must maintain access to your fuel tank. Provided that private roadways and driveways have been plowed wide enough and sanded, we will make every effort to deliver your heating fuel. It is at the discretion of the delivery truck driver as to whether or not he can safely deliver the fuel.
At Mountain Petroleum, we offer Budget Plans to help you better afford the cost of heating your home. A customer may pay their bill in full every month or participate in our yearly Pre-Pay program or monthly Budget Plan. The payment is based upon the customer’s average usage, divided by eleven. The plans do not include the cost of any service calls, as they cannot be anticipated. The budget plan allows a customer to make their monthly payment on the first of the month. Pre-Pay plan payments are due in full by July 1. Monthly billing of your budget or your non budget amount due is available by credit card. If you want this option, please let us know as we will need an authorization form signed every year. A $15.00 per month late fee is applied to anything over 30 days.
Mountain Petroleum provides 24-hour service for legitimate emergencies. If you are in need of emergency service, one of our technicians will service your residence or business. Chargeable time begins when the call is dispatched and ends when the job is completed. Any service call done after normal business hours will be billed at the overtime rate.
A low usage fee will be charged to all Propane accounts, if the usage is less than the tank capacity, each year.